VB Patios Pre-Installation Visit

Cancellation Policy

Virginia Beach Patios Warranty Service Policy At Virginia Beach Patios, we stand behind the quality of our work and are committed to ensuring your outdoor space meets our high standards. Our warranty service visits are designed to address necessary adjustments and fulfill outstanding items from the original contract. To ensure a smooth and efficient process, please review the following policy. 1. Scheduling & Confirmation Warranty service visits must be scheduled by the client using our online booking system. A link will be provided to select an available date and time. Once scheduled, a confirmation email will be sent with details of the service appointment. Clients must ensure that the work area is accessible on the scheduled date (e.g., gates unlocked, pets secured). 2. Pre-Service Site Visit & Assessment Prior to the scheduled warranty service, we may conduct a brief site visit to assess existing conditions and confirm the necessary scope of work. If applicable, we may provide recommendations for additional enhancements, along with a separate proposal for review. 3. Scope of Warranty Service Warranty service visits cover work outlined in the original contract and address issues that fall within the warranty terms. Any additional services, upgrades, or modifications beyond the original agreement will require separate approval and may be billed accordingly. 4. Rescheduling & Cancellations Clients may reschedule their service visit up to 48 hours before the appointment via the booking link or by contacting our team. Cancellations or rescheduling within 48 hours of the appointment may result in a delay in rebooking due to service availability. 5. Client Responsibilities Clients should communicate any specific concerns in advance to ensure they are addressed during the scheduled visit. Clear access to the service area is required to allow our team to complete the necessary work efficiently. If additional work outside the warranty scope is identified, a separate proposal will be provided for approval. We appreciate the opportunity to ensure your project remains in top condition and look forward to assisting you. If you have any questions, please contact us at (757) 305-4000 or visit www.virginiabeachpatios.com.

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